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Return and Refund Policy

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Returns

A 10% handling charge will apply if any product is returned within the first 30 days after the invoice date. 


The product needs to be in the original box without damage to the product or packaging. If the product is not in its original box or any damage has occurred to the packaging, then a 30% handling charge will apply. Customers will need to pay for any delivery/collection costs that are incurred.


A 30% handling charge will apply if any product is returned between 30 days and 60 days after the invoice date. Customers will need to pay for any delivery/collection costs that are incurred.


No returns will be accepted by Lumenlinks Ltd for any product returned 61 days or greater after the invoice date. Customers will need to pay for any delivery/collection costs that are incurred.

Product samples

Any samples given can be used for up to three months and will be invoiced if not returned. Samples can be returned without the returns policy applying. If returned they must be in working order otherwise, they will be charged in full.

Credits for faulty items

Credits will only be given for any faulty items once confirmed they are faulty by Lumenlinks Limited technical department. No collection charges will apply if proven that the product is faulty.


No credit will be given if the product is returned and proven ‘not faulty’. or ‘damaged by the customer'. In this instance, any delivery/collection charges incurred will be invoiced to the customer.


If the product is not faulty then the normal returns policy will apply.
In the event of any requirement for products to be exchanged, the normal ‘returns’ policy above will apply unless previously approved by the CEO of Lumenlinks Limited. In these circumstances, all delivery/collection charges will be invoiced to the customer.

Discounts

Our policy at Lumenlinks Ltd is to provide the lowest price possible from day one. Therefore, our Sales Representatives do not have any authority to negotiate on prices.


Any request for lower prices would only be considered for exceptionally large orders and would have to be approved in writing by the CEO of Lumenlinks Limited.


A 2.5% discount will be applied for all accounts that pay within 30 days net of the invoice date if you have an account with us. If payment is not received in cleared funds within this time frame the 2.5% discount will not apply.


For help or further information please contact our office on 01992 582980 

Download return label

Click here to download return label >